SETW's transcript on Lloyd's Register Rail's report

Following is a transcript of a media session by the Secretary for the Environment, Transport and Works, Dr Sarah Liao this evening (February 4) upon receipt of Lloyd's Register Rail's report on MTR's performance:

 

 

Reporter:   Do you think ...( inaudible)areas for improvement...?

 

SETW:     Certainly, the report has reinforced that our overall services are up to international standard.  But nonetheless, it has clearly stated 16 recommendations where the MTRC should make improvements on.

 

Reporter:  So the report mentioned customer distress...(inaudible)?

 

SETW:     Well, that is one of the most important areas that they have to improve on.  We had not separately classified such incidents.  But from now on they would need to pay special attention to customer distress incidents.

 

Reporter:   ...What do you think about... MTRC and your view on  outsourcing ...?

 

SETW :     The review actually looked into the maintenance and repair programme, compared the figures of the internal maintenance team with that of the outsourcing.  At the moment, there is no indication that outsourcing is a cause for additional incidents.  Of course, they would monitor it very carefully all the time.

 

Reporter :    Are you satisfied with the report ?

 

SETW: So far I am satisfied with what has been reported. We would have a detailed analysis of what is in the report.

 

Reporter :    When are you going to complete your analysis and reported to LegCo ?

 

SETW: In March.

 

(Please also refer to the Chinese portion of the transcript)

 

End/Friday, February 4, 2005